If things always worked out like we’d like them to, every item we purchased- like amps, pickups, tuners and even sometimes guitars – would work perfectly and without defects. They would work effectively throughout their normal lifespan. There would be no glitches, crashes, or breaks. And we’d have no complaints. But this is the real world. And in reality, things don’t always work as they should. Pieces break. They stop working. Or sometimes, we simply open a box and find a piece missing. When any of these things happen, it’s nice to know that we can call the manufacturer and have them fix it.
And that is the real advantage of an authorized dealer: the close relation with the luthier or the manufacturer. Through us the manufactor has control over the products they sell so in case something is wrong we can provide solid information and find a solutution based on the a manufacturer’s warranty.
Without this relation the chances of finding a resolution to whatever product issue you experience is limited,
Do your research and when applicable, make your purchases from an authorized dealer. It’s the best way to protect your investment. Authorized dealers are held to certain standards of practice and service. Plus, you can rest easy knowing that your item is covered by the manufacturer’s full warranty, and that you’ll have support after the sale is made.
Diamond Guitars offers in these circumstances full support in order to get your problem solved!